Privacy Policy

A legal disclaimer - Last Updated 1/12/25

Soul Deep Wellness is committed to protecting your privacy, dignity and personal information. This policy explains what data I collect, why I collect it, how it is stored, and the rights you have over your information. It applies to all clients, website visitors, event participants and newsletter subscribers.

I operate within the UK and follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or your data, you can contact me at: info@souldeepwellness.com

1. Who I am

Soul Deep Wellness Ltd
Sherise Reid — Practitioner, Facilitator, Founder & Director
Registered in England and Wales
I personally manage client communication, records and session notes.

2. What personal data I collect

Depending on how you interact with Soul Deep Wellness, I may collect:

Name
Email address
Phone number
Home address (occasionally for invoicing or safeguarding reasons)
Emergency contact information
Booking and payment history
Payment details processed through Stripe/PayPal (I do not store card numbers)
Session notes (digital or handwritten)
Health and wellbeing information shared during sessions
Medical or mental health history when relevant to the work
Neurodivergence or access needs when voluntarily shared
Testimonials (with your consent)
Newsletter sign-up information
Website usage data and analytics cookies (from Wix & MailerLite/Substack integrations)

Sensitive information (health, identity, trauma history) is only collected when you voluntarily share it as part of the therapeutic/spiritual process.

You always have the choice not to disclose anything you do not wish to share.

3. How your data is collected

Booking systems: Calendly, Eventbrite
Email and direct messages: WhatsApp, email
Payments: Stripe, PayPal, bank transfer, cash
Newsletter sign-ups: MailerLite, Substack
Website forms & analytics: Wix, cookies
In-session notes: written or typed by me during or after sessions

4. Why I collect personal data

I collect information to:
provide sessions, healing work and services
understand your needs and ensure safe practice
maintain contact between appointments
manage bookings and payments
share important updates or resources when you sign up
meet legal, financial and insurance obligations
ensure safeguarding where necessary
I never sell your data or share it for marketing by third parties.

5. Legal basis for processing

Under UK GDPR, I rely on:

Contractual necessity — to provide sessions, services, and resources you request
Explicit consent — for collecting and storing sensitive data and testimonials
Legitimate interest — communicating relevant service updates or changes
Legal obligation — accounting, financial records, safeguarding requirements

6. How your data is stored and protected

I take data protection seriously. Your information is stored in:

password-protected devices
secure cloud storage
locked filing cabinet (handwritten notes)
Access is limited to me only, unless legally required (e.g., safeguarding risk).
Session notes are stored separately from contact details whenever possible, and identifying details are minimised.

7. How long I keep your data

Client records & session notes: 7 years after our last session (industry standard)
Email inquiries without sessions: 12 months
Mailing list data: until you unsubscribe
Testimonial consent forms: indefinitely, unless you withdraw consent.

You may request deletion of non-essential data at any time.

8. Sharing your data

I share information only when necessary to provide services or fulfil legal obligations:

Accountant (financial records only)
Booking systems (Calendly, Eventbrite)
Newsletter platforms (MailerLite, Substack)
Payment processors (Stripe, PayPal)
Cloud storage providers for secure recordkeeping

These services follow their own GDPR-compliant policies.

I do not share therapy or session notes unless:

required by law
serious safeguarding concerns are disclosed (risk of harm to self or others)

Whenever possible, I will inform you before breaching confidentiality.

9. Your rights

Under UK GDPR, you have the right to:

access your data
correct inaccuracies
withdraw consent
request deletion (where legally possible)
restrict processing
move your data (data portability)
complain to the Information Commissioner’s Office (ICO)

To request access or changes:
email info@souldeepwellness.com

10. Newsletter & marketing consent

You will only receive emails if you opt in.
You can unsubscribe at any time via the footer link or by contacting me directly.

11. Cookies & website usage

Like most websites, cookies may collect anonymous usage data to help improve my site.
You can disable cookies in your browser settings at any time.

12. Policy updates

This policy may be updated to reflect changes in law or practice.
The latest version will always be available on my website.

CONTACT

If you have questions, concerns or requests about your data:
📧 info@souldeepwellness.com
If you believe your data rights have not been upheld:
You can contact the ICO: ico.org.uk

Acknowledgement

By booking or working with Soul Deep Wellness, you acknowledge this Privacy Policy and how your data is used to support safe, ethical practice.